Refund policy
Return Contact Information
Support Email: wards_gaffs_4s@icloud.com Support Phone: +1 978-421-5010 Return & Shipping Address: 6128 Dalark Dr
Disclaimer: This address is solely a shipping and receiving logistics address for order fulfillment and product returns. It is NOT a registered company address, business legal address, or physical store location.
Return Eligibility Period
All return and refund requests must be submitted within 30 calendar days from the date your order is marked as delivered. Any requests received after the 30-day window will be automatically denied and are not eligible for returns, refunds, or exchanges.
Eligible Return Items
To qualify for a return, all items must be unused, unwashed, unaltered, and in original brand-new condition, with all original tags, packaging, and accessories completely intact.
The following items are final sale and non-returnable and non-refundable: personalized custom products, clearance items, intimate apparel, and beauty products. Damaged, stained, incomplete items or products without original packaging will not be accepted for returns.
Return Process
1. Send a formal return request to our support email: wards_gaffs_4s@icloud.com, including your order number, full name, product name, and detailed return reason. 2. Our support team will review your application within 2–4 business days and issue a return label if your request meets policy requirements. 3. Securely repackage the item, attach the provided shipping label, and drop off the package at the designated carrier location. 4. We will inspect all returned items within 5 business days after package receipt. Approved refunds will be processed to your original payment method within 7–10 business banking days.
Return Shipping Fees & Liability
- Free standard shipping orders: Customers are responsible for all return shipping costs. - Express shipping ($15.00 flat rate) orders: Original express shipping fees are non-refundable, and all return shipping fees are borne by the customer. - If we ship incorrect, defective, or damaged items due to our error: We will cover 100% of return shipping expenses.
Non-Refundable Charges
All express shipping fees, international customs duties, import taxes, and local handling surcharges are non-refundable under any circumstances. Returns caused by personal preference, size dissatisfaction, or change of mind do not qualify for free return shipping.
Exchange Policy
Product exchanges are available upon request. Please specify your preferred replacement size or style in your return email. All exchanges will be processed only after we receive and inspect your returned item. Additional re-delivery shipping fees may apply.